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Terms of use

Last updated 13 October 2026

#1. Who we are and how to reach us

This website is owned and operated by Retail Solutions ZA (Pty) Ltd. The Electronic Communications and Transactions Act 25 of 2002 requires us to tell you the following:

  • Full legal name: Retail Solutions ZA (Pty) Ltd
  • Legal status: a private company incorporated in the Republic of South Africa
  • Registration number: 2025/887516/07
  • Place of registration: Republic of South Africa
  • Director: Petrus Jacobus Pretorius
  • Registered address and principal place of business: 9 Ferrox Street, Dana Bay, Mossel Bay, Western Cape, 6510, South Africa
  • Website: www.retailai.co.za
  • Email: info@retailai.co.za
  • Telephone and WhatsApp: +27 83 468 5616
  • Information Officer: Petrus Jacobus Pretorius, privacy@retailai.co.za

We do not belong to any self-regulatory or accreditation body in respect of this website, and we do not subscribe to any industry code of conduct that governs it. We will say so here if that changes.

#2. What these terms cover

2.1 These terms of use apply to your access to and use of this website, and to the documents and files we make available on it. In these terms, “we”, “us” and “our” mean Retail Solutions ZA (Pty) Ltd, and “you” means anyone who accesses the website.

2.2 By using the website you agree to these terms. If you do not agree with them, please do not use the website.

2.3 These terms do not govern your use of our software. They also do not replace any agreement you have signed with us. Clause 4 explains how the two fit together.

2.4 These terms are governed by South African law, and nothing in them takes away a right you have under a law that cannot be contracted out of, including the Consumer Protection Act 68 of 2008 where it applies to you.

#3. What this website is, and what it is not

3.1 This website tells you about our company, our software products and our consulting services. It is an information and enquiry website.

3.2 The website does not sell anything. There are no user accounts, no sign-up, no shopping cart and no payment facility on it, and we do not collect payment card details through it. Nothing on the website is an offer capable of acceptance, and no agreement between us comes into existence through the website. Prices or packages described on the website are an invitation to contact us, not an offer.

3.3 We contract by signed written agreement. If you want to use our software or engage our services, we will discuss what you need and send you the relevant agreement to sign.

3.4 Because no transaction is concluded through the website, the provisions of the Electronic Communications and Transactions Act dealing with the cooling-off period for electronic transactions do not arise here. Any cancellation or cooling-off rights you have come from the agreement you sign with us and from the law that applies to it.

#4. Access to our software is separate from this website

4.1 Onyx, Jasper and our other software products are licensed under a separate Software Licence Agreement signed between us and the customer. Using this website, reading about a product on it, or downloading a document from it gives you no right to access or use any of our software.

4.2 Our software is hosted on its own subdomains and reached by signing in with credentials we issue. Access to those systems is governed by the signed Software Licence Agreement, not by these terms. Where those two documents differ about the software, the signed agreement applies.

4.3 If you are a customer’s staff member and you need to know how we handle the information in the software, our Privacy Policy sets that out, and your employer’s own privacy notice will also apply to you.

#5. Information on this website

5.1 We take reasonable care to keep the website accurate and current, and we describe only what our software actually does. Even so, the website is general information. It is not advice, and it is not a warranty, guarantee or commitment about what any product will do in your business.

5.2 Our software changes. A feature described on the website may be renamed, changed, moved between products or withdrawn. What you are entitled to is what your signed agreement says you are entitled to.

5.3 Where the website shows operating figures — such as the number of documents processed or production runs recorded — those are counts taken from our own systems at the date shown. They describe what the software has done in live use. They are not a forecast, a benchmark, or a promise of any result in your business.

5.4 Screenshots, product images and worked examples are illustrations. They may use demonstration data, and they may not match the current version of the software.

5.5 Nothing on the website is accounting, tax, legal or regulatory advice. Our software can help you keep records and see your numbers, but you remain responsible for your own compliance, and you should take your own professional advice.

5.6 Please do not make a business decision on the strength of this website alone. Talk to us first, and we will tell you honestly whether what we have fits what you need.

#6. Intellectual property

6.1 Everything on this website belongs to us or is used by us with permission. That includes the text, layout, design, graphics, icons, illustrations, photographs, screenshots, documents, source code and the compiled website itself, as well as our names, logos and product names, including Retail Solutions ZA, Onyx, Jasper, ShelfSense, InvoiceFlow and MerchCommand.

6.2 You may read the website, and you may print or save a copy of a page or a document from it for your own information or to evaluate whether to work with us. You may quote a short extract if you say clearly that it came from us and link to the page it came from.

6.3 You may not do anything else with our material without our written permission. In particular you may not republish it, sell it, build a product or a dataset out of it, present it as your own, use our names or logos in a way that suggests we endorse you, or remove a copyright or trade mark notice from it.

6.4 Some documents on this website are published by the Information Regulator of South Africa — the PAIA Guide and the prescribed PAIA forms. Those belong to their authors. We host them because the Promotion of Access to Information Act requires us to make them available, and we do not claim any right in them.

#7. What you may not do

When you use this website, please do not:

  • use it for anything unlawful, or to do anything that would put us in breach of a law;
  • scrape, harvest, mine or systematically copy the website or any part of it, by any automated means, or use it to build or train a dataset or an artificial-intelligence model;
  • try to get access to any part of the website, our servers, our software or any customer’s data that is not openly available to you;
  • probe, scan or test the security of the website or our systems, or try to get past any security measure, except with our prior written consent;
  • introduce a virus, worm, logic bomb or other harmful code, or interfere with the website’s proper working, including by overloading it;
  • frame the website, or present its content inside another site in a way that hides where it came from; or
  • impersonate us, or imply a relationship with us that does not exist.

If you believe you have found a security weakness in this website or in our software, please tell us at info@retailai.co.za before telling anyone else, and give us a fair chance to fix it. We will not pursue anyone who reports a genuine problem to us responsibly and does not exploit it or disclose it prematurely.

8.1 The website links to services that other companies run. We use a third-party scheduling service for booking a call, a third-party messaging service for WhatsApp, and we link to our profile on a third-party professional network. Our advertising measurement uses a third-party tag, and only after you have agreed to it.

8.2 Those services are not ours. When you use one, that provider’s own terms and privacy policy govern what happens, and we have no control over, and take no responsibility for, their content, availability or practices. A link from us is not an endorsement.

8.3 We do not control websites that link to us, and we are not responsible for their content.

#9. Availability of the website

9.1 We do not promise that the website will always be available, or be uninterrupted, timely, error-free or free of anything harmful. We may change, suspend or withdraw all or part of it, or stop publishing it, at any time and without notice.

9.2 You are responsible for the device, software and internet connection you use to reach the website, and for keeping your own equipment protected.

9.3 Nothing in this clause affects the availability commitments, if any, in a signed agreement you have with us about our software.

#10. Privacy, cookies and access to information

10.1 Our Privacy Policy explains what personal information we collect, why we collect it, who we share it with and what you can ask us to do about it. It forms part of these terms.

10.2 This website sets no cookie that is not strictly necessary for it to work unless you have agreed to it. When we use such a cookie, a notice asks you to accept or decline, and nothing is loaded unless you accept. The Privacy Policy sets out the detail.

10.3 Our PAIA Manual explains how to ask us for a record, and hosts the prescribed forms and the Information Regulator’s guide.

#11. Our liability

11.1 To the fullest extent the law allows, we are not liable for any loss or damage you suffer from using this website, from being unable to use it, or from relying on anything published on it. That includes loss of profit, revenue, business, goodwill, reputation, anticipated savings or data, and any indirect or consequential loss.

11.2 We are also not liable for loss or damage caused by a virus or other harmful code that reaches you through the website or through anything you download from it, or by a third-party service or website we have linked to.

11.3 Nothing in these terms excludes or limits our liability where the law does not allow it to be excluded or limited. That includes liability for fraud or fraudulent misrepresentation, liability for death or personal injury caused by our negligence, and any liability under the Consumer Protection Act 68 of 2008 where that Act applies to you.

11.4 If you are a customer, the limits in your signed agreement with us govern that relationship. This clause is about the website.

#12. Changes to these terms

12.1 We may change these terms from time to time. The version published here is the one that applies, and the date it was last updated is shown at the top of this page.

12.2 Please check this page occasionally. By continuing to use the website after a change you accept the updated terms. If a change matters to a signed agreement you hold with us, that agreement’s own variation clause applies, not this one.

#13. Law and jurisdiction

13.1 These terms, and any dispute about them or about this website, are governed by the law of the Republic of South Africa.

13.2 You and we consent to the jurisdiction of the South African courts. Where you are a consumer, this does not take away any right you have to bring a matter before a court, tribunal, ombud or regulator that the law entitles you to approach.

13.3 If any part of these terms turns out to be unenforceable, the rest of them continue to apply.

#14. Complaints and contact

If something on this website is wrong, or you want to ask about these terms, please tell us — we would rather hear it from you first:

If your complaint is about personal information and you are not satisfied with our answer, you may approach the Information Regulator of South Africa.